Delivery Policy

Last updated: 15.07.2026

This Delivery Policy applies to subscriptions to the Kinko service purchased through kinko.pro, operated by RSG SOFTSYNC LIMITED.

Kinko is a digital service. No physical goods are shipped, no courier is involved and no delivery charges apply. This page explains how and when you get access to the service after purchase.

1. Service Region

We offer the service to customers in the European Union (Austria, Belgium, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, the Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden) and the United Kingdom.

2. How Delivery Works

Delivery of the service is fully digital:

access to your subscription is activated immediately after successful payment;
your account details and the receipt are sent to the email address provided at checkout, normally within a few minutes;
the service is accessed through a web browser at kinko.pro — no installation or activation keys are required;
your subscription runs for the billing period selected at purchase (monthly or annual).

3. When Access Starts

Access starts as soon as your payment is confirmed by our payment provider. Card and online-wallet payments are usually confirmed within seconds. If a payment method takes longer to clear (for example, a bank transfer), access is activated once the funds are received.

4. Did Not Receive Your Access Email?

If you have paid but have not received the email with your account details:

check your spam / junk folder;
make sure the email address entered at checkout is correct;
contact us at info@kinko.pro with your order number — we will re-send your access details or correct the email address.

5. Service Availability

We aim to keep the service available at all times. Short interruptions may occasionally occur for maintenance, updates or reasons outside our reasonable control. Where planned maintenance is expected to cause noticeable downtime, we aim to schedule it outside of peak hours.

6. Business and Enterprise Customers

Enterprise plans may include custom onboarding, migration assistance or a self-hosted deployment. Timelines for these are agreed individually — contact info@kinko.pro for details.