Refund & Cancellation Policy

Last updated: 15.07.2026

This Refund & Cancellation Policy applies to subscriptions to the Kinko service purchased through kinko.pro, operated by RSG SOFTSYNC LIMITED (“we”, “us”, “our”).

We offer the service to customers in the European Union and the United Kingdom. This Policy is intended to comply with applicable EU and UK consumer protection rules, including the consumer right of withdrawal (in the EU) and the right to cancel (in the UK) for distance contracts for services.

1. Scope of This Policy

This Policy applies to paid Kinko subscription plans (monthly and annual) purchased through our website. Kinko is a digital service — nothing is shipped and there is nothing to physically return.

This Policy explains:

how the EU right of withdrawal and the UK right to cancel apply to a digital service;
how to cancel a subscription;
when and how refunds are issued;
what exceptions may apply;
what to do if the service does not work as expected or you were charged incorrectly.

2. Right of Withdrawal (EU) / Right to Cancel (UK)

If you are a consumer located in the European Union or the United Kingdom, you generally have the right to withdraw from (in the UK, cancel) an online purchase within 14 days of the day of purchase without giving any reason. This right applies under the EU Consumer Rights Directive and, in the United Kingdom, the Consumer Contracts Regulations 2013.

Because access to Kinko is activated immediately after payment at your request, the following applies if you withdraw within the 14-day period:

you are entitled to a refund of the price paid, less a proportionate amount for the days during which the service was available to you;
if the service has been fully performed (the purchased subscription period has already ended) with your prior express consent, the right of withdrawal no longer applies.

To exercise your right of withdrawal, inform us of your decision before the 14-day period expires:

Email: info@kinko.pro
Company: RSG SOFTSYNC LIMITED
Address: 66 Paul Street, London, EC2A 4NA

You may use the following wording:

I hereby inform you that I withdraw from my contract for the following subscription:
Order number: [ORDER NUMBER]
Ordered on: [DATE]
Customer name: [NAME]
Account email: [EMAIL]

3. Cancelling a Subscription

Subscriptions are paid in advance for the billing period selected at checkout (monthly or annual) and do not renew automatically without your action.

If you do not wish to continue using Kinko, simply do not purchase a new period. You can also ask us to close your account at any time by writing to info@kinko.pro from the email address your account is registered to.

4. What Happens After Cancellation

When a subscription ends or is cancelled:

access to the paid features of your workspace is deactivated;
your data remains available for export for a reasonable period after the end of the subscription — contact us if you need help exporting it;
after that period, your data may be deleted in accordance with our Privacy Policy.

5. Refunds

If your withdrawal is valid, we will refund the payments received from you, less a proportionate amount for the part of the subscription period during which the service was available to you, where permitted by law.

Refunds are made:

within 14 days of accepting the withdrawal;
using the same payment method used for the original transaction, unless otherwise agreed;
without any refund fee.

6. Exceptions to the Right of Withdrawal

The right of withdrawal (or to cancel) may not apply, or may be limited, in cases permitted by EU and UK law, including:

where the service has been fully performed within the withdrawal period with your prior express consent and acknowledgement that the right of withdrawal is lost once the contract has been fully performed;
custom or personalized arrangements (for example, Enterprise plans configured to your specific requirements), to the extent permitted by law;
purchases made as a business customer (see below).

7. Service Not Working as Expected

This Policy does not limit your legal rights if the service does not conform to the contract — for example, if it is not as described or persistently does not work as expected.

Under the EU Digital Content and Digital Services Directive (2019/770) and, in the United Kingdom, the Consumer Rights Act 2015, you may be entitled to have the service brought into conformity, to a proportionate price reduction, or to a refund, depending on the situation.

If something does not work, please contact us first at info@kinko.pro with a description of the issue — most problems can be resolved quickly by our support team.

8. Billing Errors and Duplicate Charges

If you believe you were charged incorrectly — for example, charged twice, charged the wrong amount or charged for the wrong plan — contact us at info@kinko.pro with: